Reservations flow into Concierge Organizer, and charges flow back to Apaleo. A simple, reliable connection, ready to work from the very first day.
Not just connected. Useful.
Concierge Organizer works with the systems your hotel already relies on, from your PMS to your restaurants, drivers and identity provider. Every connection is designed around one idea: less typing, more time with guests.
Property management systems.
Reservations, billing, arrival times and guest notes.
Your PMS and Concierge Organizer, working as one.
A connection that goes all the way. Stays, charges, arrival times, services and guest notes move freely between Infor and Concierge Organizer, keeping every team perfectly in step.
Your in-house guests appear in Concierge Organizer automatically. No typing, no copying, just an accurate list of who is staying with you, ready when your team is.
Reservations are imported automatically and charges go straight to the guest's bill. Arrival and departure times stay up to date, so the desk is never caught by surprise.
Built for hotels running Opera on-premise. Reservations are imported automatically, while the services booked at the desk and their charges are sent straight back to the PMS.
Our most complete connection. Reservations, billing, arrival and departure times, service export and guest notes stay aligned in both directions, so the front office and the desk always work from the same page.
Guest stays arrive in Concierge Organizer on their own. Every service booked at the desk, along with its charges, lands in Protel without a second entry.
Stays imported, charges posted, arrival and departure times kept in sync. The essentials of your PMS, working quietly alongside your concierge team.
Restaurants, spas and transport.
The partners your team calls every day, connected to the guest's file.
Fewer phone calls, fewer emails, fewer things to remember.
Every restaurant reservation, visible from the desk and linked to the right guest. Your team knows who is dining where and when, and can anticipate every detail of the evening.
Chauffeur services, wherever your guests are going. Book a car from Concierge Organizer, and every detail of the ride is documented in the guest's file as you go.
Premium ground transport in cities around the world, connected to your desk. Rides are organised and tracked from Concierge Organizer, so the guest's journey never leaves your sight.
Bring guest insights from the desk into your CRM. Through the Concierge Organizer API, preferences and requests can enrich each profile, so every team across the group knows your guests a little better.
Book a table in the hotel's restaurants and bars directly from Concierge Organizer. The reservation is recorded in the guest's file the moment it is made, with nothing to enter twice.
Transport requests reach the providers you work with, and their follow-up comes back to the desk. Every ride stays attached to the guest it belongs to, from booking to drop-off.
Single sign-on.
One login for your whole team, managed by your IT department.
Secure access, without another password to remember.
Your team signs in with the Microsoft account they already use every day. One login, one password, and access to Concierge Organizer managed centrally by your IT department.
Sign in to Concierge Organizer with your Google account, just like every other tool at the hotel. New team members are ready in minutes, and departures are handled in a single click.
Access to Concierge Organizer follows your security policies, not the other way around. Your IT team stays in control of who signs in, from where and when.
Not on the list?
New connections are added regularly, and our API opens the door to many more. Tell us which systems your hotel relies on, and we will tell you how Concierge Organizer can work with them.