Terms of Service
Last updated: May 12, 2026
These Terms of Service (“Terms”) govern your access to and use of Concierge Organizer (the “Service”), a SaaS platform for hotel concierge management, operated by **Cogifor SAS**, registered at the Paris Trade and Companies Register under number 499 374 064, with registered offices at 10 Avenue Kléber, 75116 Paris, France (“Cogifor”, “we”, “us”).
By accessing or using the Service, you (“Customer”, “you”) agree to be bound by these Terms. If you do not agree, do not access or use the Service.
By accessing or using the Service, you (“Customer”, “you”) agree to be bound by these Terms. If you do not agree, do not access or use the Service.
1. Definitions
– Service – the “Concierge Organizer” software application made available by Cogifor as a software-as-a-service solution, including all updates and new versions published during your Subscription period.
– Subscription – the SaaS subscription plan you have purchased, granting access to the Service for a defined number of Concurrent Users, as specified in your Order.
– Concurrent Users – the maximum number of Users authorized to be logged into the Service simultaneously, as defined in your Order and used as the billing metric for the license.
– User – any individual authorized by you to access and use the Service within the limit of your Concurrent Users.
– User Account – the individual, password-protected account used by a User to access the Service.
– Customer Data – all data registered, hosted, or processed in the Service by you or your Users, including personal data.
– Order– any order placed by you with Cogifor for a Subscription or Additional Services.
– Additional Services – support, consulting, PMS integration, or training services ordered separately from your Subscription.
– Incident – any reproducible bug, error, or failure caused by the Service that prevents its normal use as described in the Documentation.
– Documentation – technical and operational information published by Cogifor to describe, configure, or use the Service, in any format.
– Subscription – the SaaS subscription plan you have purchased, granting access to the Service for a defined number of Concurrent Users, as specified in your Order.
– Concurrent Users – the maximum number of Users authorized to be logged into the Service simultaneously, as defined in your Order and used as the billing metric for the license.
– User – any individual authorized by you to access and use the Service within the limit of your Concurrent Users.
– User Account – the individual, password-protected account used by a User to access the Service.
– Customer Data – all data registered, hosted, or processed in the Service by you or your Users, including personal data.
– Order– any order placed by you with Cogifor for a Subscription or Additional Services.
– Additional Services – support, consulting, PMS integration, or training services ordered separately from your Subscription.
– Incident – any reproducible bug, error, or failure caused by the Service that prevents its normal use as described in the Documentation.
– Documentation – technical and operational information published by Cogifor to describe, configure, or use the Service, in any format.
2. Eligibility
The Service is intended exclusively for professional use by legal entities (companies, hotel groups, hospitality operators). By accepting these Terms, you represent that you are duly authorized to bind your organization.
The Service is not intended for use by individuals acting in a personal or consumer capacity.
The Service is not intended for use by individuals acting in a personal or consumer capacity.
3. Account Registration and Access
Access to the Service requires the creation of User Accounts. Each User Account is identified by a unique login and password.
You are responsible for:
– Ensuring that User Account credentials remain confidential.
– Immediately reporting any loss, theft, or unauthorized disclosure of credentials.
– Blocking compromised User Accounts and resetting credentials without delay.
– Ensuring that all activity performed from a User Account complies with these Terms.
Any action performed through a User Account is deemed to have been performed by the associated User, under your responsibility. Access to the Service is governed by the number of Concurrent Users specified in your Order. Users who attempt to connect while the maximum number of simultaneous sessions is reached will be denied access.
You are responsible for:
– Ensuring that User Account credentials remain confidential.
– Immediately reporting any loss, theft, or unauthorized disclosure of credentials.
– Blocking compromised User Accounts and resetting credentials without delay.
– Ensuring that all activity performed from a User Account complies with these Terms.
Any action performed through a User Account is deemed to have been performed by the associated User, under your responsibility. Access to the Service is governed by the number of Concurrent Users specified in your Order. Users who attempt to connect while the maximum number of simultaneous sessions is reached will be denied access.
4. License and Acceptable Use
Subject to payment of the applicable Subscription fees and compliance with these Terms, Cogifor grants you a non-exclusive, non-transferable right to use the Service solely for your internal business operations, for the duration of your Subscription, and within the limit of your authorized Concurrent Users.
You may not:
– Sublicense, resell, or otherwise transfer access to the Service to any third party, whether for free or for consideration.
– Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service.
– Store, transmit, or process unlawful, illicit, or infringing content through the Service.
– Use the Service in any manner inconsistent with its Documentation.
– Disrupt or attempt to compromise the integrity, availability, or security of the Service or the data it contains.
You are responsible for ensuring that all Users comply with these Terms. You bear full responsibility for your Users’ use of the Service.
You may not:
– Sublicense, resell, or otherwise transfer access to the Service to any third party, whether for free or for consideration.
– Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service.
– Store, transmit, or process unlawful, illicit, or infringing content through the Service.
– Use the Service in any manner inconsistent with its Documentation.
– Disrupt or attempt to compromise the integrity, availability, or security of the Service or the data it contains.
You are responsible for ensuring that all Users comply with these Terms. You bear full responsibility for your Users’ use of the Service.
5. Subscription, Renewal, and Termination
Subscriptions take effect on the date indicated in the Order (“Effective Date”) and continue for the term specified therein (“Initial Term”).
At the end of the Initial Term, the Subscription automatically renews for successive one-year periods unless either party provides written notice of non-renewal at least two (2) months before the end of the current term.
Orders for Additional Services take effect upon signature and run until the ordered services are completed.
At the end of the Initial Term, the Subscription automatically renews for successive one-year periods unless either party provides written notice of non-renewal at least two (2) months before the end of the current term.
Orders for Additional Services take effect upon signature and run until the ordered services are completed.
6. Hosting and Availability
The Service is hosted in France by OVHcloud, a certified hosting provider, under infrastructure conditions that comply with applicable European data protection standards.
Cogifor will make reasonable efforts to ensure the availability of the Service. However, availability may be limited or interrupted due to scheduled maintenance, technical incidents, or circumstances beyond Cogifor’s reasonable control, including internet infrastructure failures and third-party service disruptions.
Cogifor does not guarantee uninterrupted or error-free availability of the Service.
Cogifor will make reasonable efforts to ensure the availability of the Service. However, availability may be limited or interrupted due to scheduled maintenance, technical incidents, or circumstances beyond Cogifor’s reasonable control, including internet infrastructure failures and third-party service disruptions.
Cogifor does not guarantee uninterrupted or error-free availability of the Service.
7. Support
Your Subscription includes access to technical support via email at support@cogifor.com and by phone at +33 1 75 43 92 94.
Support operates at two levels:
– Level 1 (non-blocking): Configuration assistance, operational guidance, partial malfunctions. Available Monday to Friday, 8:00 AM to 6:00 PM (CET).
– Level 2 (blocking): The Service is inaccessible or entirely non-functional. Available 24/7. Cogifor commits to resolving access issues attributable to its own infrastructure within four (4) hours.
Cogifor shall not be liable for Incidents caused by third-party infrastructure, telecommunications operators, or PMS providers outside its control.
Support operates at two levels:
– Level 1 (non-blocking): Configuration assistance, operational guidance, partial malfunctions. Available Monday to Friday, 8:00 AM to 6:00 PM (CET).
– Level 2 (blocking): The Service is inaccessible or entirely non-functional. Available 24/7. Cogifor commits to resolving access issues attributable to its own infrastructure within four (4) hours.
Cogifor shall not be liable for Incidents caused by third-party infrastructure, telecommunications operators, or PMS providers outside its control.
8. Intellectual Property
Cogifor retains sole and exclusive ownership of all intellectual property rights in and to the Service, including its source code, object code, documentation, design, trademarks, and all enhancements or derivative works, regardless of whether such enhancements were requested by you.
No intellectual property rights in the Service are transferred to you. These Terms do not constitute a sale of the Service or any part thereof. Your rights of use are limited to those expressly granted herein.
You retain full ownership of your Customer Data. Cogifor is authorized to use Customer Data solely to perform its obligations under the Agreement and for the duration thereof. Cogifor may use Customer Data in aggregated, anonymized form (stripped of all personal data) for statistical and analytical purposes.
No intellectual property rights in the Service are transferred to you. These Terms do not constitute a sale of the Service or any part thereof. Your rights of use are limited to those expressly granted herein.
You retain full ownership of your Customer Data. Cogifor is authorized to use Customer Data solely to perform its obligations under the Agreement and for the duration thereof. Cogifor may use Customer Data in aggregated, anonymized form (stripped of all personal data) for statistical and analytical purposes.
9. Data Protection and Privacy
Cogifor acts as a data processor within the meaning of the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the French Data Privacy Act of January 6, 1978 (as amended). You are the data controller for all Customer Data processed through the Service.
You are responsible for:
– Ensuring that your use of the Service, and your Users’ data entry practices, comply with applicable data protection laws.
– Informing and training Users on GDPR obligations, particularly regarding data entered in open-ended comment fields within the Service.
– Ensuring that any personal data entered into the Service is adequate, relevant, and limited to what is necessary for the intended purpose.
Customer Data is processed and hosted within the European Economic Area (France, Belgium, Germany) and the United Kingdom (Ireland).
The contact for data protection matters at Cogifor is:
Samy Seryer — dpo@cogifor.com — 10 Avenue Kléber, 75116 Paris, France.
For full details on how Cogifor processes personal data as a data processor, please refer to our Data Processing Agreement, available on request.
You are responsible for:
– Ensuring that your use of the Service, and your Users’ data entry practices, comply with applicable data protection laws.
– Informing and training Users on GDPR obligations, particularly regarding data entered in open-ended comment fields within the Service.
– Ensuring that any personal data entered into the Service is adequate, relevant, and limited to what is necessary for the intended purpose.
Customer Data is processed and hosted within the European Economic Area (France, Belgium, Germany) and the United Kingdom (Ireland).
The contact for data protection matters at Cogifor is:
Samy Seryer — dpo@cogifor.com — 10 Avenue Kléber, 75116 Paris, France.
For full details on how Cogifor processes personal data as a data processor, please refer to our Data Processing Agreement, available on request.
10. Confidentiality
Each party agrees to keep the other party’s Confidential Information strictly confidential and not to disclose or use it for any purpose other than as necessary to perform obligations under these Terms.
Confidential Information includes, without limitation, technical information relating to the Service, Customer Data, the terms of this Agreement, business plans, and customer information.
This obligation of confidentiality survives termination or expiry of these Terms for a period of three (3) years.
Confidential Information includes, without limitation, technical information relating to the Service, Customer Data, the terms of this Agreement, business plans, and customer information.
This obligation of confidentiality survives termination or expiry of these Terms for a period of three (3) years.
11. Disclaimers and Limitation of Liability
THE SERVICE IS PROVIDED “AS IS.” COGIFOR DOES NOT WARRANT THAT THE SERVICE WILL BE FREE OF ERRORS, INCIDENTS, OR INTERRUPTIONS, OR THAT IT WILL BE COMPATIBLE WITH ALL SYSTEMS OR THIRD-PARTY SERVICES USED BY YOU.
To the fullest extent permitted by applicable law, neither party shall be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, loss of profits, loss of data, or reputational harm, arising out of or in connection with these Terms or the use of the Service.
In any event, Cogifor’s total aggregate liability toward you shall not exceed the total fees paid by you during the six (6) months preceding the event giving rise to the claim.
Cogifor shall not be liable for:
– Your or your Users’ non-compliant use of the Service.
– Incomplete or incorrect data entered by Users.
– Failures attributable to third-party systems, PMS providers, telecommunications networks, or internet infrastructure.
– Content entered in open-ended comment fields.
– Events constituting force majeure.
To the fullest extent permitted by applicable law, neither party shall be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, loss of profits, loss of data, or reputational harm, arising out of or in connection with these Terms or the use of the Service.
In any event, Cogifor’s total aggregate liability toward you shall not exceed the total fees paid by you during the six (6) months preceding the event giving rise to the claim.
Cogifor shall not be liable for:
– Your or your Users’ non-compliant use of the Service.
– Incomplete or incorrect data entered by Users.
– Failures attributable to third-party systems, PMS providers, telecommunications networks, or internet infrastructure.
– Content entered in open-ended comment fields.
– Events constituting force majeure.
12. Force Majeure
Neither party shall be liable for any delay or failure to perform its obligations under these Terms to the extent such delay or failure is caused by a force majeure event within the meaning of Article 1218 of the French Civil Code and applicable case law. This exclusion does not apply to payment obligations.
The affected party shall notify the other party promptly. If a force majeure event persists for more than three (3) consecutive months, either party may terminate the Agreement without liability by registered letter.
The affected party shall notify the other party promptly. If a force majeure event persists for more than three (3) consecutive months, either party may terminate the Agreement without liability by registered letter.
13. Termination
Either party may terminate the Agreement for material breach by written notice if the breaching party fails to remedy the breach within thirty (30) days of written notice specifying the breach.
Upon termination, for any reason:
– You must immediately cease all use of the Service.
– Each party must return or destroy the other party’s Confidential Information.
– You must retrieve your Customer Data by exporting it (available in Excel format). Cogifor may assist with data extraction upon request and against an additional fee.
– Cogifor will delete or destroy Customer Data from its systems within the applicable legal retention periods, and will not process retained data beyond what is required by law.
Upon termination, for any reason:
– You must immediately cease all use of the Service.
– Each party must return or destroy the other party’s Confidential Information.
– You must retrieve your Customer Data by exporting it (available in Excel format). Cogifor may assist with data extraction upon request and against an additional fee.
– Cogifor will delete or destroy Customer Data from its systems within the applicable legal retention periods, and will not process retained data beyond what is required by law.
14. Modifications to These Terms
Cogifor reserves the right to update these Terms at any time. When changes are made, we will update the “Last updated” date at the top of this page.
For material changes, we will notify you by email or via an in-product notice at least thirty (30) days before the changes take effect. Your continued use of the Service after the effective date of any update constitutes your acceptance of the revised Terms.
For material changes, we will notify you by email or via an in-product notice at least thirty (30) days before the changes take effect. Your continued use of the Service after the effective date of any update constitutes your acceptance of the revised Terms.
15. Miscellaneous
Subcontracting. Cogifor may subcontract all or part of the Services, including hosting, to qualified third parties. Cogifor remains responsible for subcontractors’ proper performance.
No third-party beneficiaries. These Terms do not create any rights for third parties, including your guests or end customers. You are solely responsible for your relationships with third parties.
Assignment.You may not assign these Terms or any rights granted herein without Cogifor’s prior written consent. Cogifor may not assign these Terms without your prior written consent.
Entire Agreement. These Terms, together with your Order and any applicable Data Processing Agreement, constitute the entire agreement between you and Cogifor with respect to the Service and supersede all prior communications.
Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
No third-party beneficiaries. These Terms do not create any rights for third parties, including your guests or end customers. You are solely responsible for your relationships with third parties.
Assignment.You may not assign these Terms or any rights granted herein without Cogifor’s prior written consent. Cogifor may not assign these Terms without your prior written consent.
Entire Agreement. These Terms, together with your Order and any applicable Data Processing Agreement, constitute the entire agreement between you and Cogifor with respect to the Service and supersede all prior communications.
Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
16. Governing Law and Jurisdiction
These Terms are governed by French law.
In the event of a dispute, the parties will first attempt to resolve it amicably. If no resolution is reached within thirty (30) days of written notice of the dispute, either party may bring the matter before the competent courts of Paris, France.
In the event of a dispute, the parties will first attempt to resolve it amicably. If no resolution is reached within thirty (30) days of written notice of the dispute, either party may bring the matter before the competent courts of Paris, France.
Contact
Cogifor SAS
10 Avenue Kléber, 75116 Paris, France
Email: johann.braud@cogifor.com
Support: support@cogifor.com
10 Avenue Kléber, 75116 Paris, France
Email: johann.braud@cogifor.com
Support: support@cogifor.com